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Warranty Policy – Terms and Conditions

By proceeding, you acknowledge that you have read, understood, and agreed to these terms.

At NM Tropical Power Limited, we greatly value our customers and stand behind the quality of our products. To ensure your satisfaction, we offer a warranty on our products, provided the terms and conditions outlined below are met.

Warranty Coverage

  • All products are covered by a one (1) year warranty from the date of purchase.

  • During the warranty period, NM Tropical Power Limited will be responsible for any defects arising from manufacturing faults.

  • If a product experiences a functional problem due to a factory defect, it will be repaired free of charge.

  • In cases where the issue cannot be resolved through repair or if the product is deemed irreparable, it will be replaced at no additional cost.

Warranty Exclusions

The warranty does not cover the following conditions:

  • Damage resulting from carelessness or misuse by the user.

  • Exposure of the product to extreme heat or other harmful environmental conditions.

  • Mechanical damage due to external forces or accidents (e.g., earthquakes, building collapse, or transport mishaps caused by the customer).

  • Tampering with the product or unauthorized repairs/modifications by anyone other than a NM Tropical Power Limited technician.

  • Electrical failures or damage caused by irregularities in the power supply.

  • General wear and tear from normal usage.

  • Cosmetic damage, such as scratches, cracks, faded paint, etc. These are not covered once the product has been delivered and accepted by the customer.

  • Inability to provide the original purchase receipt at the time of the warranty claim.

We are confident that our products will deliver the quality and comfort you expect. Thank you for choosing NM Tropical Power Limited.

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